Most of us have experienced first-rate customer service at some point. We felt our needs were recognized and prioritized. We felt genuinely cared for. To cultivate this level of customer service, it must be modeled by all leaders within an organization. When leaders treat employees with the same level of empathy, responsiveness, and gratitude they want employees to show customers, these practices become ingrained in the organizational culture. Employees feel valued, supported, and inspired to help others. And it shows. Customer satisfaction and loyalty grow. Over time, this transforms the organization’s reputation and success. It also creates a happier, healthier workplace.