Empathy helps organizations thrive. Researchers have found that empathy in the workplace improves productivity, collaboration, leadership, & customer satisfaction.
Here are 3 ways to make it a norm in your workplace:
1) Value empathy
Make empathy an organizational value. Our values guide our actions. They’re what shapes an organization’s culture. Whether or not they’re formally recognized, the values that people see communicated and demonstrated become the norm.
2) Model empathy
There are many ways to do this. And some of the smallest actions can have the biggest impact. When we show gratitude, people feel valued. When we ask questions and listen with the goal of understanding, people feel heard and respected. These are particularly helpful tools when there’s disagreement. Why? Empathy cultivates more empathy. By modeling it, we invite it from others.
3) Integrate empathy
Integrate empathy into routine business practices. For example:
We hope you share this blog with your colleagues. Let's #ActivateEmpathy.
Interested in cultivating a culture of empathy in your workplace? Contact us for a free consultation.
© 2019 Civic Communications, LLC
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